Frequently Asked Questions

Ordering

WHEN WILL MY ORDER ARRIVE?


At checkout, after typing your postcode you can choose to dispatch your orders with Royal Mail tracked 24, next day delivery (with tracking number). or with Royal Mail 1st Class 1-2 business day(no tracking number). Order a day or two earlier than you need it. They keep really really well so don’t be afraid to make an order in advance.




CAN I FREEZE THEM?


Yes! We prefer ours fresh. However, they have never been frozen before and therefore can be frozen at home if you wish.




HOW LONG WILL THE PRODUCTS LAST?


They are baked fresh to order, and genuinely do keep their freshness very well for at least our recommended best before date. They are better when kept inside the vacum bag at room temperature. Some people prefer them in the fridge, but they will dry out quicker.




DIFFERENCE BETWEEN DISPATCH AND DELIVERY?


- Dispatch means Freshkery will physically drop off the order at Royal Mail. Using track 24 for all our order this means it will be delivered by Royal Mail the next working way, usually allow between 1-2 workig days to arrive. - Delivery means that Royal Mail will proceed to make the actual delivery of the order to the address provided at check out. If you provide any contact information at checkout, Royal Mail will notify you when they will make the delivery so you can keep track of your order.